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@pR3zes89Support Ticket
Open a ticket from your dashboard for account-specific issues.
Open Dashboard →Need help with your proxy? We don't use chatbots. Every message is read and answered by a real person. Average response time: under 30 minutes during business hours.
Common Issues & Quick Fixes
Proxy connection timeout
Check that your firewall allows outbound connections on the proxy port. Verify the correct host:port format. Try switching between HTTP and SOCKS5 protocols.
IP not rotating
Use the Rotate IP button in your dashboard or call the rotation API endpoint. Allow 5–10 seconds for the modem to acquire a new IP address from Orange.
Slow speeds
Mobile proxy speeds depend on local cell tower load. Typical range is 30–100 Mb/s. If speeds drop below 10 Mb/s persistently, contact support for a modem reassignment.
Authentication error
Double-check your username and password. Make sure there are no extra spaces. If you recently changed credentials in the dashboard, wait 30 seconds before reconnecting.
Common Questions
How quickly will I get a response?
Telegram messages are answered within 1 hour on average. Email inquiries receive a reply within 24 hours. Support tickets are handled in order of priority — critical issues first.
Can I get help setting up my proxy?
Absolutely. We provide step-by-step setup guides for HTTP, SOCKS5, AdsPower, Dolphin Anty and other tools. If you get stuck, our team will walk you through the configuration.
What if my proxy stops working?
First try rotating the IP from your dashboard. If the issue persists, contact us on Telegram for instant diagnostics. We monitor all modems 24/7 and can replace a faulty one in minutes.
Do you offer refunds?
Yes. If we are unable to resolve a technical issue within 24 hours, you are eligible for a prorated refund for the remaining unused time on your proxy.