Support
Use support for account access, proxy credentials, protocol setup, IP rotation, billing, trial activation, and troubleshooting. Include the affected proxy port, protocol, target app, timestamp, and test result when reporting a technical issue.
For urgent operational cases, compare the dashboard status with browser IP, DNS, and speed-test results before opening a ticket. That helps support separate local configuration problems from carrier routing, modem, payment, or account-level issues.
The support page is the direct route for setup, billing, rotation and account help. It points users toward email or Telegram and sets the expectation that mobile proxy issues often need concrete details: protocol, port, client, current IP, error message and the workflow being tested.
Send us an email and we'll respond within 24 hours.
EmailTelegram
Get instant support via Telegram. Fastest response time.
@pR3zes89Support Ticket
Open a ticket from your dashboard for account-specific issues.
Open Dashboard→Need help with your proxy? We don't use chatbots. Every message is read and answered by a real person. Average response time: under 30 minutes during business hours.
Common Issues & Quick Fixes
Proxy connection timeout
Check that your firewall allows outbound connections on the proxy port. Verify the correct host:port format. Try switching between HTTP and SOCKS5 protocols.
IP not rotating
Use the Rotate IP button in your dashboard or call the rotation API endpoint. Allow 5–10 seconds for the modem to acquire a new IP address from Orange, Plus, Play, or T-Mobile.
Slow speeds
Mobile proxy speeds depend on local cell tower load. Typical range is 30–100 Mb/s. If speeds drop below 10 Mb/s persistently, contact support for a modem reassignment.
Authentication error
Double-check your username and password. Make sure there are no extra spaces. If you recently changed credentials in the dashboard, wait 30 seconds before reconnecting.
Common Questions
How quickly will I get a response?
Telegram messages are answered within 1 hour on average. Email inquiries receive a reply within 24 hours. Support tickets are handled in order of priority — critical issues first.
Can I get help setting up my proxy?
Absolutely. We provide step-by-step setup guides for HTTP, SOCKS5, AdsPower, Dolphin Anty and other tools. If you get stuck, our team will walk you through the configuration.
What if my proxy stops working?
First try rotating the IP from your dashboard. If the issue persists, contact us on Telegram for instant diagnostics. We monitor all modems 24/7 and can replace a faulty one in minutes.
Do you offer refunds?
Your first paid order is covered by a 24-hour money-back guarantee (usage under 1GB, once per account, card payments only). Outside that window, all sales are final — but if we fail to provision your proxy within 24 hours of payment, you're entitled to a full refund.
What protocols does Proxy Poland support?
Proxy Poland supports HTTP, HTTPS, SOCKS5, OpenVPN, and VLESS/Xray on dedicated mobile proxy infrastructure. Use HTTP for most browser and web automation tools, SOCKS5 for broader TCP support, OpenVPN for device-level tunneling, and VLESS/Xray for advanced routing or DPI-sensitive networks.
Is a dedicated mobile proxy shared with other customers?
No. Dedicated plans assign a physical modem or real Android phone with a real SIM card to one customer for the plan duration. Other customers do not share that proxy port. The carrier may still use normal mobile-network NAT, but the endpoint and credentials belong to your account.
How do I test before buying a paid plan?
Start the free 1-hour trial, connect one browser profile or scraper, and run the same target URL, request rate, and account state you plan to use in production. If the pilot looks stable, upgrade to a paid plan without redoing setup.
Is bandwidth limited on mobile proxy plans?
Plans are billed per port with unmetered bandwidth on the assigned exit. You pay for the dedicated mobile path, not per gigabyte. Confirm current plan durations and bulk discounts on the pricing page before you buy.
Can I use one proxy with several tools at once?
Yes for light multi-tool use on the same account. For production, separate sensitive accounts, high-rate scraping, ad verification, and browser QA when reputation continuity matters. The right split depends on account risk, target limits, and whether sessions must stay sticky.
Which carriers and locations are available?
Proxy Poland focuses on Polish mobile carriers on real 4G/5G SIMs. Available cities and operators depend on live stock in the dashboard. Pick the carrier ASN your target expects, then lock a sticky session if you need the same exit IP for longer runs.
How fast is activation after payment?
Credentials appear in the dashboard after payment clears - usually within minutes. You get host, port, username, and password for the protocols on your plan. No hardware shipment and no installer required for HTTP or SOCKS5.
Do sticky sessions work on every plan?
Yes. Sticky sessions keep the same exit IP for the configured window so logins and multi-step flows stay on one reputation path. Rotate when you need a fresh IP, or after the sticky window ends if your workflow allows it.